Privacy Policy

This Privacy Policy describes how ConnectX Co., Ltd, including its affiliates and subsidiaries (collectively, ConnectX and also referred to as our, us and we) collects, uses and discloses personal data, as well as any choices you have with respect to this personal data.
When we refer to “ConnectX”, we mean the ConnectX entity that acts as the controller or processor of your personal data, explained in more detail in the “Identifying the Data Controller and Processor” section below.

Applicability of this Privacy Policy

This Privacy Policy applies to ConnectX’s platform, including the associated ConnectX mobile and desktop applications (collectively, the “Services”), and other ConnectX websites (collectively, the “Websites”) and other interactions (e.g. customer support, the ConnectX Community, etc.) you may have with ConnectX, including the processing of any messages, files, video or audio recordings, prompts or other content submitted through our Services (collectively, “Customer Content”). This Privacy Policy does not apply to any third-party applications or software that integrate with our Services (“Third-Party Services”), or any other third-party products, services or businesses.
The organization (e.g., your employer or another entity or person) (“Customer”) that entered into the Terms of Service and any product-specific Terms (together, the “Customer Agreement”) controls its instance of the Services (its “Organization”) and any associated Customer Content. Individuals that are granted access to an Organization by a Customer (“Authorized Users”) routinely submit Customer Content to ConnectX when using the Services.
If you have any questions about specific Organization settings and privacy practices, please contact the Customer whose Organization you use. If you have received an invitation to join an Organization but have not yet created an account, you should request assistance from the Customer that sent the invitation.

Identifying the Data Controller and Processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of personal data. In general, Customer is the controller and ConnectX is the processor of Customer Content.
As the controller for Customer Content, Customer may, for example, use the Services to grant and remove access to an Organization, assign roles and configure settings, access, modify, export, share and remove Customer Content and otherwise apply its policies to the Services.
As the processor for Customer Content, ConnectX processes Customer Content only on Customer’s request and in accordance with Customer’s written instructions, including the applicable terms in the Customer Agreement, Customer’s use of the Services, and as required by applicable law. For more information about how Customer Content is processed (such as how your personal data is processed, the purpose and legal basis for processing, and your data subject rights), we refer you to the relevant Customer’s privacy notice.
ConnectX is the controller for certain other categories of data (described in paragraph 3 below). If you have any questions or complaints, or would like to exercise your rights with regard to your personal data, please contact us at [email protected]

The types of personal data we collect

Your personal data is provided by you, obtained from third parties, and/or created by us when you use the Services.
ConnectX may collect and receive Customer Content and other personal data (“Other Data”) in a variety of ways:

  • Customer Content. Customers or Authorized Users routinely submit Customer Content to ConnectX when using the Services.
  • Other Data. ConnectX also collects, generates and/or receives Other Data:
  • Organization and account information. To create or update an Organization account, you or the relevant Customer (e.g. your employer) will supply ConnectX with an email address, phone number, password, domain and/or similar account details. We may also receive your email address and name from Slack or other organisations with whom our platform has integrations through which you may sign up to use our Services. This may also happen if you are a Free, Team or Business User whose employer purchases an Enterprise version of the Services. In addition, Customers that purchase a paid version of the Services provide ConnectX (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
  • Usage data.
    • Service metadata. When an Authorized User interacts with the Services, metadata is generated to provide additional context about their use of the Services. For example, ConnectX logs the Organizations, boards, people, features, content and links that you view or interact with, as well the types of files shared and any Third-Party Services that you use.
    • Log data. Like most websites and services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services, recording this information in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, your browser type and settings, the date and time the Services were used, information about browser configuration and plugins, and language preferences.
    • Device data. ConnectX collects information about devices accessing the Services, including the type of device, operating system used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Data often depends on the type of device used and its settings.
    • Location data. We receive information from you, the relevant Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer or an IP address received from your browser or device to determine approximate location. ConnectX may also collect location information from devices in accordance with the consent provided by your device.
    • Third-party data. ConnectX may receive data about organizations, industries, lists of companies that are customers, Website visitors, marketing campaigns and other matters relevant to our business from parent corporations, affiliates and subsidiaries, our partners, or other third parties that we use to make our own information more useful. This data may be combined and may include aggregate-level data. For example, information about how well an online marketing or email campaign performed, or to create a business contacts directory.
    • Cookie data. ConnectX uses a variety of cookies and similar technologies in our Websites and Services to help us collect Other Data. For more details about how we use these technologies, as well as your opt-out opportunities and other options, please see our Cookie Notice.
    • Email performance data. ConnectX uses a ‘clear image’ (gif) in email communications in order to track engagement and performance metrics. Much of this data is aggregated and does not contain personal data. If you wish to turn off this tracking, you can do so by turning off images in the email itself.
    • Third-Party Services data. A Customer may choose to use Third-Party Services. If Customer enables Third-Party Services, ConnectX may access and exchange Customer Content and Other Data with the Third-Party on Customer’s behalf, in accordance with our agreement with the Third-Party Services and any permissions granted by the Customer (including its Authorized User(s)).
    • Contactdata. In accordance with the consent provided by your device or other third-party API, we process any contact information that an Authorized User chooses to import when using the Services.
    • Call data. Our Customer Success team may record video or telephone calls with Customers for the purposes of training and quality assurance. You will be notified of this when a recording is made, and can request that ConnectX does not record these calls.
    • Additional data provided to ConnectX. We also receive Other Data when submitted to our Websites or in other ways, such as when you request support, interact with our social media accounts or otherwise communicate with ConnectX.
  • Business data. ConnectX may receive information about individuals from organisations, industries, Customers, (potential) partners, parent corporations, affiliates and subsidiaries, and our partners for cooperation and communication purposes.

Generally, no one is under a statutory or contractual obligation to provide any Customer Content or Other Data (collectively, “Personal Data”). However, certain Personal Data is collected automatically and, if some Personal Data, such as Organization setup details, is not provided, we may be unable to provide the Services.

How we use personal data 

Customer Content will be used by ConnectX in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of the Services, and as required by applicable law.
ConnectX uses Other Data for the purposes of our legitimate interests in operating our Services, Websites and business. More specifically, ConnectX uses Other Data:

  • To provide, update, maintain and protect our Services, Websites and business. This includes the use of Other Data to support delivery of the Services under a Customer Agreement, including to create or update an Organization, to prevent or address service errors, security or technical issues, and to analyze and monitor usage of the product and its features, trends and other activities.
  • As required by applicable law, legal process or regulation.
  • To support and communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Data to respond.
  • To develop, test and provide search, learning and productivity tools and additional features. ConnectX tries to make the Services as useful as possible.
  • To improve our Services and troubleshoot new products and features, we may carry out research
  • To send emails and other communications.
    • Transactional: As part of our services, we provide users with certain communications and updates, We may send you service, transactional, technical and other administrative communications, such as communications about your account, our Service offerings, changes to the Services, and important Services-related notices, such as security and fraud notices. We consider these communications as part of our Services to you.
    • Soft opt-in: In addition, where you are a non-enterprise user or you if you have opted-in as an enterprise user, we sometimes send emails about new product features, recommendations and promotional communications, or other news about ConnectX. You can opt-out of these messages at any time by using the unsubscribe link included in all of these communications.
  • For billing, account management and other administrative matters. ConnectX may need to contact you for invoicing, account management, and similar reasons and we use account data to administer accounts and keep track of billing and payments.
  • To investigate and help prevent security issues and abuse.
  • To manage and to contact you with regard to involvement. We may need to manage and contact you with regard to your involvement and participation in the ConnectX Community (such as the Forums, Programs, ConnectXverse, contests, activities, events or educational programs hosted by ConnectX or a vendor).

If information is aggregated or de-identified so that it can no longer reasonably be associated with an identified or identifiable natural person, ConnectX may use it for any business purpose. To the extent information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention

ConnectX will retain Customer Content in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of the Services, and as required by applicable law. The deletion of Customer’s Personal Data may result in the deletion and/or de-identification of an account and certain associated Other Data. ConnectX may retain Other Data for as long as necessary for the purposes described in this Privacy Policy.
Further, note that we may keep certain types of Other Data after the deactivation of an account for the period needed for ConnectX to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

How we share and disclose personal data

This section describes how ConnectX may share and disclose personal data. Customers determine their own policies and practices for the sharing and disclosure of personal data. ConnectX does not control how they or any other third party chooses to share or disclose personal data.
ConnectX use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
ConnectX may share and disclose personal data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of the Services and in compliance with applicable law. Where necessary, may only share personal data with third parties where we have obtained consent to do so.
We may share personal data as follows:

  • Customer access. Owners, administrators, Authorized Users, and other Customer representatives and personnel may be able to access, modify, or restrict access to personal data. This may include, for example, your employer using Service features to export logs of your activity or accessing or modifying your profile details.
  • Third-Party Services. Customers may enable Third-Party Services. When enabled, ConnectX may access and exchange Customer Content with the provider of a Third-Party Service on Customer’s behalf. Third-Party Services are not owned or controlled by ConnectX and third parties that have been granted access to personal data may have their own policies and practices for its collection, use, and sharing. Please check the permissions, privacy settings, and notices for these Third-Party Services or contact the relevant provider with any questions.
  • Partners. We may share personal data with developers, partners and others we engage to create ConnectX applications and/or integrating ConnectX features.
  • During a change to ConnectX’s business. If ConnectX engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of ConnectX’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all personal data may be shared or transferred, subject to standard confidentiality arrangements.
  • To comply with laws. If we receive a request for personal data, we may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.
  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of ConnectX, its users, or third parties, including enforcing its contracts or policies, or in connection with investigating and preventing illegal activity, fraud, or security issues, including to prevent death or imminent bodily harm.


ConnectX takes security of personal data very seriously. ConnectX strives to protect all Personal Data from loss, misuse, and unauthorized access or disclosure, and we have received internationally recognized security certifications. To learn more about current practices and policies regarding security and confidentiality of the Services. Given the nature of communications and information processing technology, ConnectX cannot guarantee that, during transmission through the internet or while stored on our systems or otherwise in our care, personal data will be absolutely safe from intrusion by others.
In addition, we take additional steps to protect any personal data about you that we process for the ConnectX Customer Experience Program, including pseudonymization applied to Other Data, and anonymization applied to Customer Content.

Our responsibility for third party links

Our Services may contain links to websites and services operated by third parties. If you follow a link to any of these websites, please note that these websites have their own privacy notices and terms and conditions. Further, we have no responsibility for, or control over, the information collected by any third-party website and we cannot be responsible for the protection and privacy of any information which you may provide to these websites. You should read the relevant privacy notices and terms and conditions before using their websites or services.

Changes to this Privacy Policy

ConnectX may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and we encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, ConnectX will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Notice, you should deactivate your account. Contact the relevant Customer if you wish to request the removal of your personal data under their control.